Tiling, Tilers & Grouting Scheduling Software for Tile and Grout Service Businesses
Run a more efficient tiling, tile repair, and grouting business with better tiler and crew coordination, faster customer communication, less admin work, and stronger cash flow from first enquiry to final payment.
OctopusPro helps tiling and grouting businesses manage the complete service workflow in one place. Whether you run a residential tiling business, commercial tiling contractor, tile and grout cleaning company, regrouting service, strata tile maintenance team, bathroom renovation tiling crew, or last-minute tile repair operation, you can use OctopusPro to schedule site visits and jobs, manage tiler and grout technician availability, store customer property records and tile service history, manage tiles, grout, adhesives, sealants, trims, equipment, stock, and service-related add-ons, dispatch mobile teams, give fieldworkers live job details, automate customer communication, capture job sheets and checklists, collect signatures, attach before-and-after photos, send invoices, collect payments, and track every job from the first enquiry to final payment. It is ideal for residential tiling, commercial tiling, bathroom tiling, kitchen tiling, wall and floor tiling, tile installation, cracked tile repairs, tile replacement, shower regrouting, grout repair, grout sealing, tile and grout cleaning, stone tile maintenance, end-of-lease tile work, urgent make-good repairs, insurance repairs, fit-out tiling, facilities maintenance, and recurring tile and grout maintenance.
Drive Revenue and Profitability with Better Tiling and Grouting Job Management
Tiler and Grout Technician Scheduling and Crew Management
Keep your tilers and grout technicians, tradespeople, and crews fully utilised, reduce scheduling chaos, and run site visits, tiling or grouting projects, tile touch-ups, and tile and grout maintenance jobs from one organised calendar. Stay organised and improve field service efficiency by managing multiple fieldworkers’ schedules and tiling or grouting bookings from one calendar. Coordinate site inspections, residential tiling and grouting jobs, commercial repair projects, urgent tile make-good work, and follow-up appointments while keeping customers informed and your team fully prepared.
Scheduling and dispatch board for tiling, tile repair, and grouting jobs
Use OctopusPro’s scheduling and dispatch board to manage tiling and grouting appointments, site visits, unassigned jobs, and fieldworker and crew workloads from one live calendar. Drag and drop bookings, scan jobs in list view, match work to the right tradesperson, estimator, or crew / tiler or grout technician, and keep the day moving without juggling spreadsheets, whiteboards, or disconnected calendars. See Calendar – Scheduling & Dispatch, Calendar List View, and Find Availability.
Daily, Weekly, and Monthly Calendar Views for Tiling and Grouting Work
Get better visibility of workload, capacity, and bottlenecks so you can plan ahead instead of reacting at the last minute. Use flexible calendar views to plan jobs by day, week, or month. This makes it easier to manage workload, monitor tilers and grout technicians, tradespeople, and crews capacity, avoid scheduling conflicts, and keep your operation running on time.
Flexible Calendar Setup for Tiling and Grouting Workflows
Schedule work more efficiently, improve visibility, and organise bookings around the way your tiling and grouting business operates. OctopusPro’s flexible calendar setup adapts to site visits, quote inspections, residential tiling and grouting jobs, commercial projects, last-minute tile make-good work, recurring maintenance, and tiler or grout technician rosters, with calendar filters, live availability, service areas, and assignment rules that help you manage work clearly and effectively.
Google and Outlook Calendar Integrations
Reduce double booking, save admin time, and keep your office team and fieldworkers aligned with Google Calendar integration and Outlook Calendar integration. OctopusPro keeps appointments, availability, and schedule updates in sync, improving visibility across your team and making day-to-day scheduling easier to manage.
Make Sure Every Tiling and Grouting Request Is Handled Quickly and Efficiently
Reduce delays, improve response times, and route every tiling and grouting request to the right tradesperson or crew more efficiently with structured job assignment and dispatch workflows. OctopusPro helps your office, estimating, and tiling and grouting teams coordinate work through manual and automatic assignment options, real-time progress tracking, and clearer visibility from request through to completion. This gives your office team better control over dispatch, reduces scheduling conflicts, and helps jobs move more smoothly through the workflow.
Let Tilers, Grout Technicians, and Fieldworkers Accept or Decline Job Requests
Reduce response delays, give tilers, grout technicians, and tradespeople more flexibility, and keep jobs moving without losing control over dispatch. With OctopusPro’s accept and decline job request workflows, fieldworker job request management tools, and settings to allow fieldworkers to accept or decline job requests, fieldworkers can review new assignments, accept suitable work, decline jobs that do not fit their availability or service area, provide decline reasons, and suggest alternative times when enabled. Your office team can notify fieldworkers by push, SMS, or email and quickly reassign declined work so jobs keep progressing smoothly from dispatch to completion.
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• Manage bookings, work orders, and tiler or grout technician schedules from one system
• Handle residential tiling, commercial tile projects, last-minute tile repairs, regrouting, and tile and grout maintenance jobs more efficiently
• Reduce admin time for office staff, estimators, tilers, grout technicians, and tradespeople
• Improve productivity, customer experience, and profitability
Automatically Match the Right Tiler, Grout Technician, or Crew to Each Job
Improve first-visit readiness, strengthen service quality, and assign tiling and grouting jobs more accurately from the start. OctopusPro helps you match each booking to the right tradesperson using a combination of skills, services offered, and eligibility, together with real-time availability, working hours, leave, time blocks, synced calendars, and map-based service areas to make smarter scheduling and dispatch decisions. This is especially useful when jobs need to be assigned based on both capability and real service coverage, including specialist work such as bathroom tiling, kitchen tiling, wall and floor tiling, grout restoration, fit-out tile work, outdoor tiling, balcony tiling, pool tiling, cracked tile repairs, urgent tile make-good work, access-sensitive jobs, and recurring tile and grout maintenance contracts.
Skills-Based Scheduling and Service Matching
Make specialist skills easier to deploy, improve job accuracy, and define more clearly which tilers, grout technicians, and tradespeople can perform which types of work. With skills-based job assignment by tiler or grout technician services and eligibility, configure tiler or grout technician profiles around the services they offer and the tiling and grouting work they are approved to handle. This helps you assign bookings based on service type, specialisation, and internal requirements, and can be extended with profile data and custom fields to record things like qualifications, materials systems, finishes, finishes, equipment, access requirements handled, equipment, or other service-specific criteria.
Real-Time Tiler, Grout Technician, and Crew Availability
Avoid double bookings, schedule with greater confidence, and give your office team a clearer view of who is genuinely available for new work. With real-time tradesperson availability, OctopusPro checks each tiler or grout technician’s working hours and live calendar availability, including unavailable periods and breaks, so bookable time slots reflect actual capacity. When enabled, it only shows customers time slots where at least one matching tiler or grout technician is available, helping you make better dispatch decisions, reduce scheduling conflicts, and keep the day running more smoothly.
Map-Based Service Areas and Coverage Control
Prevent out-of-area bookings, reduce wasted travel, and assign jobs based on real service coverage. With map-based fieldworker service areas and coverage rules, OctopusPro lets you define precise territories, multiple service regions, and overlapping coverage where needed. This helps you match jobs to the right tradespersons based on actual coverage, apply a default travel radius when required, and avoid bookings outside the areas you support.
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Optimise Your Tiling and Grouting Business Management
Property Profiles and Structured Tiling and Grouting Intake
Collect the right property, room, site, and finish details upfront so your team can quote faster, plan more accurately, and deliver more consistent repeat service. OctopusPro stores structured property profiles with details such as site type, rooms or areas, wet areas, surface details, measurements, tile types, grout colours, finish preferences, repair notes, material records, and maintenance history, access requirements, project history, warranty notes, and custom fields, helping your team prepare tiling and grouting jobs more efficiently. See Customer Properties (Dependents, Assets & Locations) and Custom Fields.
Property Tile and Grout Service History and Record Management
Diagnose faster, deliver more consistent service, and build customer trust with a complete record of every property. With property project history and record management, OctopusPro keeps previous jobs, notes, attachments, invoices, and communication records in one place, helping your team track past work, support future maintenance recommendations, and provide a more transparent service experience.
Saved Service Locations for Repeat Customers
Speed up repeat bookings and reduce address errors with Saved Service Locations for multi-site customers, property managers, strata clients, and commercial accounts and required customer-property selection during online booking. OctopusPro lets you store multiple service sites, buildings, units, rooms, commercial premises, managed properties, and other customer-linked assets in the customer profile, then require the customer to choose the correct location, building, unit, room, area, or property before submitting a booking. This is ideal for property managers, strata managers, commercial clients, and repeat customers who book work across multiple sites.
Digital Site Inspections, Job Sheets, Checklists, and Proof of Work
Standardise inspections, reduce missed steps, and maintain a more professional, accountable service process with digital forms and checklists. OctopusPro helps tiling and grouting businesses run digital site inspections, job sheets, scope reviews, pre-start checklists, quality checks, completion reports, customer sign-offs, and project records in one structured workflow. Capture customised checklists, required photos, before-and-after images, service findings, customer approvals, signatures, and proof of work in a consistent format that can be completed online or offline. This helps your tiling and grouting business improve accountability, reduce mistakes, keep a clear audit trail, and stay consistent and audit-ready across safety checks, compliance processes, quote approvals, variation approvals, and customer sign-off. See Forms & Checklists Overview, Using Forms & Checklists, and Digital Signatures.
Unified Work Order Management
Reduce admin, improve team coordination, and keep tiling and grouting jobs moving more efficiently with one connected work order system. OctopusPro brings together inquiries, quotes, bookings, work orders, tiler or grout technician schedules, invoices, and payments in one place, so your team can manage each job more smoothly from intake to completion.
Custom Booking Statuses for Your Workflow
Give your team clearer workflow control, better visibility, and stronger automation across every tiling, regrouting, tile repair, or maintenance job. With custom booking statuses for tiling and grouting workflows, OctopusPro lets you create stages such as Awaiting Approval, Awaiting Materials, Site Inspection Complete, Ready for Review, On Hold, or Follow-Up Required, so each tiling or grouting job can be tracked and managed in a way that fits your process.
Tiles, Grout, Adhesives, Sealants, Materials, and Stock Control
Reduce delays, improve pricing accuracy, and keep profitable jobs moving with tighter control over tiles, grout, adhesives, sealants, trims, tools, equipment, consumables, and stock. OctopusPro helps you track stock levels, organise tiles, grout, adhesives, sealants, trims, tools, consumables, and materials, and add products directly to quotes, bookings, and invoices, so tiling and grouting jobs are priced more accurately and less likely to be delayed by missing or mismanaged items. See the Products & Inventory guide.
Tiling, Regrouting, Tile Repair, Cleaning, Sealing, and Add-On Service Management
Create clear service packages for bathroom tiling, kitchen splashbacks, wall and floor tiling, tile replacement, cracked tile repairs, shower regrouting, grout sealing, tile and grout cleaning, stone tile maintenance, balcony tiling, patio tiling, pool tiling, make-good repairs, and recurring maintenance add-ons, then link the right products, pricing rules, and service options to each job. OctopusPro helps you organise service lines, tile types, grout colours, materials, finishes, and add-ons in a structured way so your team can quote faster, upsell more accurately, and keep tiling and grouting workflows consistent. See Create a New Service and Products & Inventory.
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Quote-to-Job Tiling and Grouting Estimating Workflow
Create professional tiling and grouting quotes faster, improve quote accuracy, and convert approved quotes into booked site visits, projects, and work orders without duplicate data entry. OctopusPro keeps pricing, notes, attachments, custom fields, approvals, and follow-up activity connected in one workflow from quoting through to scheduling, invoicing, and payment. See Quote & Estimate Management, View & Manage Quotes, Accept or Decline Quotes, and Custom Fields.
Follow-Ups & Reminder Automation
Improve quote conversion, reduce missed opportunities, and keep your pipeline moving with more consistent follow-up. OctopusPro helps you manage manual follow-up tasks and automate reminder messages, so your team can stay on top of open quotes more efficiently.
Set a follow-up date for each quote, view due and overdue follow-ups in one place, and automate reminders by email, SMS, and WhatsApp where enabled. Expiry dates can help create urgency, while reminders stop automatically when a quote is accepted, declined, cancelled, deleted, or converted into a booking. Communication logs also give your team clear visibility into what has been sent and what still needs action. See the Quote Follow-Up Reminder Automation guide.
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Improve Lead Conversion and Job Booking Rates
Turn more inquiries into paying work, respond faster, and move leads to confirmed bookings with a more organised sales workflow. With inquiry management, lead tracking, and inquiry-to-booking conversion, OctopusPro helps your team review new opportunities sooner, send quotes promptly, and keep every lead moving efficiently from first contact to confirmed job.
Website Inquiry Widget and Customer Portal Contact Us Lead Funnel
Capture more quote requests, reduce missed opportunities, and give your team a faster path from enquiry to quote or booking. With the embedded lead capture form for your website and the Customer Portal Contact Us inquiry form, OctopusPro lets prospects submit service details, addresses, photos, and timing questions when they are not ready to book yet. Each submission automatically creates an inquiry your team can qualify, follow up, and convert into a quote or booking without re-entering details. This is especially valuable for site inspections, multi-room projects, commercial tile repair requests, strata enquiries, urgent tile make-good jobs, and other “quote first” jobs.
Automated Lead Recovery and Booking Follow-Up
Recover lost revenue, reduce manual chasing, and stop leads from going cold with more consistent follow-up. OctopusPro helps you re-engage incomplete bookings and missed opportunities using automated inquiry contact-attempt notifications and abandoned cart follow-up messages, along with lead follow-up reminders. This helps your team stay on top of open opportunities, respond more consistently, and convert more leads into booked work.
New Inquiry Notifications and Full Inquiry Review Workflow
Help your office team respond sooner, qualify leads faster, and make sure promising jobs do not sit unattended. With web and mobile inquiry notifications in OctopusPro’s notifications centre and a full inquiry details view for lead qualification, follow-up, and conversion, your team can review service details, addresses, photos, communication history, follow-up reminders, lead source data, and conversion options from one screen as soon as a new inquiry is submitted. This helps you respond faster, stay organised, and convert more tiling and grouting enquiries into quotes and confirmed jobs.
Inquiry Discussions, Internal Notes, and Customer Updates
Keep every pre-booking conversation in context, help your team collaborate more effectively, and follow up with greater confidence. With threaded inquiry discussions, internal notes, and visibility controls and email, SMS, and calling directly from inquiries, OctopusPro lets your team collaborate internally, attach files, share customer-visible updates when needed, and maintain a complete communication trail linked to the inquiry instead of scattered across inboxes, text messages, and personal notes.
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Integrate your website and start accepting bookings online
Turn your website into a 24/7 booking channel that generates more enquiries and bookings without adding extra admin
- Let customers request quotes and submit booking requests for your tiling and grouting services online.
- Let customers choose exact booking start times or preferred time windows in the customer portal, depending on how your scheduling workflow is set up.
- Apply minimum advance notice rules for new online bookings so your team has enough time to prepare, dispatch, and travel before the appointment starts.
- Customise your customer portal website with your brand colours, fonts, and styling without needing design or coding skills.
- Add your business logo, images, and favicon to create a professional branded experience.
- Display your services and service options clearly in an organised service catalogue.
- Use the portal as a standalone booking website if you do not already have a site, or embed it into your existing website.
- Add a “Book Now” button to encourage faster booking conversions.
- Add customer login and signup access so customers can manage their bookings, approvals, and payments.
- Use your own website domain or portal URL for a more seamless online experience.
- Link your social media pages and listings to improve reach and trust.
- Offer multiple languages to support a broader customer base.
OctopusPro helps mobile tiling and grout service businesses manage last-minute requests, give customers clearer booking options, and make sure your team has enough time to prepare, assign staff, load materials, and travel to the job.
Self-Service Online Booking Through Your Website
Make booking easier for customers, reduce admin, and manage scheduling, dispatch, and job progress from one connected system. With online quote, booking, appointment, and job management, OctopusPro helps your team manage work from anywhere while customers can request quotes and book services through your website. Customise the booking experience to match your brand, present your services clearly, and use it as part of your website or as a standalone booking site.
Customer Self-Service Booking Rescheduling
Reduce admin, improve convenience, and give customers more flexibility with customer self-service booking rescheduling. OctopusPro lets customers reschedule appointments through the customer portal or directly from booking confirmation and reminder emails, while your business keeps control with minimum notice rules for booking changes. This helps your team cut back on calls and back-and-forth messages, reduce scheduling conflicts, and make it easier for customers to update their booking without leaving your system.
Controls for Exact Times, Time Windows, and Advance Notice
Offer clearer booking choices to customers while keeping tighter control over availability and scheduling. With exact booking start times and customer time-window settings and minimum notice time rules for new online bookings, OctopusPro lets you choose whether customers book a precise time or an available time window, while controlling how much notice is required. This helps create a smoother online booking experience and reduce last-minute scheduling pressure.
Compatible with all website builders, regardless of the platform
Add online booking and lead capture to your existing site without rebuilding your website or changing platforms
Automated Service Reminder Notifications
Bring customers back at the right time, improve retention, and generate more repeat revenue with automated service reminders. OctopusPro helps you send recurring and follow-up reminders for services such as tile maintenance reminders, grout sealing follow-ups, strata tile repair cycles, rental turnover tile repairs and grout cleaning, shower regrouting reminders, tile restoration follow-ups, and seasonal outdoor tiling, balcony tiling, pool tiling, tile repairs, and maintenance, making rebooking easier and helping you stay top of mind. See Automate Recurring Service Reminders for Customers.
Recurring and Repeat Maintenance Bookings
Lock in future work, reduce rebooking admin, and create more predictable recurring revenue with repeat maintenance scheduling. OctopusPro lets you create repeat and recurring bookings for services such as follow-up visits, repair cycles, strata maintenance and repairs maintenance, rental turnover work, quality checks, tile touch-ups, and preventive tile and grout maintenance, while also letting you offer recurring service booking online for customers.
Voucher Codes, Promotions, and Seasonal Service Campaigns
Create more demand, win new customers, and bring existing customers back with targeted offers and seasonal campaigns. OctopusPro helps you drive more bookings using discount voucher code management and customer portal promotions and homepage banners, making it easy to launch first-visit discounts, time-sensitive offers, and seasonal campaigns that attract new business and encourage repeat bookings.
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Multi-Address Tiling, Grouting, and Site-Based Bookings
Reduce confusion, price travel more accurately, and handle complex site-based and multi-location tiling and grouting jobs with greater control. OctopusPro supports multi-address bookings for multi-site, multi-building, unit-to-unit, and staged tiling and grouting jobs, making it easier to manage strata blocks, real estate portfolios, commercial locations, rental turnover work, and other non-standard tiling and grouting jobs. You can also use distance-based travel fees to calculate travel between locations and charge per km or mile where needed, helping you recover travel time, parking, access, and crew travel costs more fairly while keeping pricing clearer for customers.
Exact GPS Coordinates, Shared Pin Links, and Google Maps URLs
Improve location accuracy, speed up dispatch, reduce location errors, and help tilers, grout technicians, and tradespeople reach the exact service point faster for large sites, unit blocks, commercial premises, rural properties, and hard-to-find service locations. With Google Maps URL and shared pin capture during booking and mobile booking location tools for precise on-site service locations, your team can paste a customer’s dropped pin or Google Maps share link into the booking location prompt, confirm the exact service point on the map, and use precise GPS pin locations for tiling and grouting crews working across large properties, strata complexes, commercial sites, rural locations, and hard-to-find service points.
Dispatch Tiling and Grouting Crews Faster with Real-Time Fieldworker Tracking
Improve response times, reduce unnecessary travel, and make faster dispatch decisions with real-time field worker tracking. OctopusPro helps your team view active field workers on a live map, identify the closest available worker for urgent bookings, and schedule work more efficiently based on real-time location. See how it works in our real-time field worker location tracking software guide.
ETA Updates and Geofenced Job Progress for On-Site Tiling Crews
Improve punctuality, reduce “where is my tiler or grout technician?” calls, and give dispatchers clearer job progress visibility with real-time tracking and automated updates. OctopusPro combines real-time GPS tracking and live job status updates with live ETA updates, GPS booking tracking, and running-late alerts, plus geofenced arrival and automatic fieldworker check-out. This helps your team monitor tiler or grout technician travel, arrival, and departure more accurately and keep scheduled mobile jobs running on time.
Live Tiler or Grout Technician Tracking for Customers
Set clearer arrival expectations, improve customer confidence, and reduce unnecessary calls to your office with live tradesperson tracking for customers. OctopusPro lets customers follow their assigned tiler or grout technician while they are on the way, helping create a more transparent service experience and making arrival times easier to understand.
Fieldworker Address Privacy Until On the Way
Protect customer privacy, control when sensitive address details are revealed, and keep visibility aligned with your dispatch workflow. With address masking until the tiler or grout technician taps On the Way and fieldworker permissions that control what mobile staff can view in the app, OctopusPro helps prevent premature access to sensitive locations and supports stronger privacy controls based on tiler or grout technician travel status.
Nearby Bookings and Proximity-Based Dispatch
Reduce travel time, improve response times, and fit more profitable work into each day with Nearby Bookings and proximity-based scheduling for fieldworkers. OctopusPro helps dispatchers and fieldworkers view jobs by geographic proximity, identify the closest qualified tiler or grout technician, and cluster work more efficiently across site visits, quote inspections, urgent tile make-good jobs, and multi-location tiling and grouting work. This supports smarter route planning and helps your team complete more jobs without sacrificing service quality. In simple terms, Nearby Bookings proximity-based scheduling helps you plan around a booking by showing nearby jobs, road distance, and available time slots so you can cluster appointments and optimise routes. In contrast, Real-Time Field Worker Location Tracking software shows the live location of active fieldworkers, helping dispatchers identify who is closest right now for faster job assignment and real-time dispatch decisions.
Deliver a more personal customer experience, respond faster, and build stronger long-term relationships by keeping all customer, property, asset, and job information in one place.
Tiling and Grouting Customer CRM and Communication Management
OctopusPro’s built-in CRM tools bring together customer details, service addresses, property records, project history, tile types, grout colours, material records, and finish notes, quotes, bookings, invoices, complaints, and a complete communication history in one organised system. You can also manage customer profile custom fields, labels, internal notes, properties or assets linked to the customer, account statements, and billing details from one profile, while giving customers a secure self-service space through customer portal profile management to keep their details up to date. This helps your team respond faster, personalise service more easily, and maintain a clearer customer record across the full relationship lifecycle.
Automated Tiling and Grouting Appointment Reminders and Confirmations
Reduce no-shows, protect tiler or grout technician time, reduce cancellations, and keep customers and tilers, grout technicians, and tradespeople better informed without extra manual follow-up. With automated email, SMS, and app reminders and confirmations, OctopusPro can send reminders before scheduled appointments and confirmations with the necessary booking information for upcoming, booked, rescheduled, changed, or cancelled jobs. You can also customise your reminder and confirmation messages to match your workflow and branding, helping keep every appointment on track and everyone informed every step of the way.
Automate Customer and Staff Communication
Save hours of admin, reply faster, keep your office staff and tilers, grout technicians, and tradespeople aligned, and present a more professional and consistent image at every stage of the job. With email and SMS automations for customer updates, reminders, and internal staff communication, plus canned responses and reusable message templates, you can send status updates, on-the-way notifications, rescheduling alerts, quotes, invoices, payment reminders, follow-ups, internal prompts to staff, and consistent replies to common inquiries, booking questions, updates, approvals, and follow-ups without rewriting the same messages every time.
Two-Way Customer, Tiler, and Grout Technician Communication
Keep everyone aligned, make communication easier to track, and reduce delays caused by scattered messages. With two-way booking communication and direct messaging with tilers, grout technicians, and tradespeople through OctopusPro, your team can contact customers, contact fieldworkers, send updates, request approvals, answer questions, and keep chat, SMS, calls, and communication history linked to the relevant job record instead of scattered across personal devices.
WhatsApp Integration
Reach customers and fieldworkers faster, reduce communication delays, and manage WhatsApp messaging from one central system with WhatsApp Business integration through Meta. OctopusPro lets you use approved Meta templates for confirmations, reminders, status updates, follow-ups, first-contact auto-responses, and targeted bulk WhatsApp campaigns to mailing lists. It also helps you track template status, message delivery, read rates, failures, and overall account activity, giving your team better visibility and control over day-to-day service communication and outreach.
Digital phone system, missed-call workflows, and call logging
Deliver a more professional calling experience, keep every call linked to the right customer record, and manage phone communication more efficiently from one system. OctopusPro lets your team handle business calls, SMS, voicemails, call routing, and call logs in one connected workflow, with in-app calling, branch-based number routing, missed-call workflows, and communication history tied to the right records. This helps your team stay organised and responsive without relying on personal mobiles. See the Digital Phone System guide.
Unified Notifications Hub Across Web and Mobile
Help your team respond faster, stay organised, and keep time-critical communication from being missed with one central notifications hub across web and mobile. OctopusPro brings calls, voicemails, SMS, discussions, leads, and operational updates into a notifications centre for web and mobile teams, supported by a live dashboard with inquiries, SMS, and discussion widgets. This gives office staff and dispatchers a clear view of what needs attention next, helping them react faster to new leads, missed calls, internal updates, and urgent service communication.
Share Photos, Documents, and Job Notes with Tilers, Grout Technicians, and Tradespeople
Give tilers, grout technicians, and tradespeople the context they need before they start, reduce back-and-forth, and help jobs get completed more accurately with better field collaboration and documentation. With booking attachments, OctopusPro lets your team attach quotes, photos, inspection images, instructions, invoices, and other job-related files, while also allowing tilers, grout technicians, and tradespeople to upload before-and-after photos and other field images as the work progresses. This keeps office staff and tilers, grout technicians, and tradespeople aligned, improves communication, and creates clearer proof of work throughout the job.
Secure Cloud Storage for Photos, Documents, and Service Records
Keep critical job information secure, accessible, and easy to find throughout the full service lifecycle. OctopusPro securely stores your business data in the cloud, giving your team reliable long-term access to the records, attachments, and documentation connected to each job. Whether your staff are in the tiling and grouting operation, on-site, or working remotely, they can quickly find the information they need to quote, schedule, scope, materials, invoice, and follow up with confidence. This helps maintain continuity across every stage of the service process without relying on paper files or scattered storage systems.
Get Paid Faster and Keep Tiling and Grouting Cash Flow Under Control
Shorten the time between completing work and collecting payment while keeping invoicing and payment records easier to manage. OctopusPro helps tiling and grouting businesses manage invoicing, payments, deposits, and refunds more efficiently. Generate invoices quickly, collect payments through supported gateways, track balances, automate reminders, and maintain clear financial records for every job. This reduces admin work and creates a smoother payment experience for both customers and staff.
Saved Cards, Card on File, and Flexible Deposit Terms
Reduce payment friction, make it easier for customers to approve work, and support more flexible booking and payment workflows. With service payment terms for deposits, card-on-file, and pay-later bookings and saved payment methods in the customer portal, OctopusPro lets you collect deposits, securely store cards for later charging, and help returning customers pay faster without re-entering their details. This is especially useful for site inspections, approval-based tiling and grouting jobs, emergency call-outs, recurring maintenance, and balance-after-service workflows.
Card-present, mobile, and online payments in one workflow
Get paid faster, reduce admin, and give customers more ways to pay with one connected payment workflow. OctopusPro supports online deposits and secure payment methods, mobile payment collection, card-present payments at the tiling and grouting operation, and secure payment links sent with quotes and invoices. It integrates with multiple payment gateways, including Stripe, PayPal, Authorize.Net, Square, Checkout.com, eWAY, WePay, and Tap, so you can collect deposits, balances, and on-site payments more efficiently while keeping quoting, invoicing, and payment collection connected in one system.
Ad-Hoc Services and On-Site Charge Adjustments
Capture extra labour, materials, and one-off charges immediately so changing job scope does not lead to missed revenue. With custom services and non-catalog line items added from the fieldworker app, tilers, grout technicians, and tradespeople can record unexpected labour, site assessment time, urgent materials, finishes, and other additional tiling and grouting items directly in quotes, bookings, and invoices from the field.
Integrate with industry-leading payment gateways
In-App Invoicing and Payment Collection for On-Site Tiling and Grouting Jobs
Close out mobile jobs faster, invoice sooner, get paid closer to job completion, and make payment collection easier while the tiler or grout technician is still on-site. With instant invoicing and in-app invoicing and payment collection, OctopusPro lets tilers, grout technicians, and tradespeople create invoices and take payment as soon as the tiling or grouting job is completed, helping reduce delays, improve transparency, shorten the gap between finishing the job and collecting payment, and keep cash flow moving.
Invoice Labels, Tracking, and Audit Trail
Stay organised, resolve disputes faster, and give your team clearer visibility over invoice progress with invoice labels and tags plus a detailed invoice history log and audit trail. Categorise invoices by workflow stage, track key actions such as sent, edited, paid, or voided, and quickly review what changed, when it changed, and who made the update. This makes it easier to manage finance workflows, investigate billing questions, and keep invoice records clearer and more accountable as your operation grows.
Digital Signature Capture
Approve work faster, reduce paperwork, and create a more reliable sign-off process with digital signature capture. Collect customer approval and sign-off for quotes, bookings, and invoices electronically, whether the customer signs through any browser on their own phone or device using a secure link, or signs on-site through the fieldworker app when the tiler or grout technician is with them. This helps you confirm approvals faster, capture proof of service more professionally, and maintain a clearer digital record without paper forms.
Automated Payment Reminders
Improve collections, protect cash flow, reduce overdue invoices, and save your team time with automated payment reminders. Automatically send unpaid and overdue invoice follow-ups by email, SMS, and WhatsApp. It also works well with customer billing cycles for consolidated invoicing and custom invoice due dates and billing terms, making it easier to align reminders with agreed payment schedules, recurring billing arrangements, and customer-specific billing dates so you can get paid faster and manage accounts more consistently.
Branded Invoice PDFs and Payment Advice
Look more professional, reduce confusion, and help customers pay faster with clear branded invoice documents. With custom invoice PDF templates, branding, and payment advice, you can add your logo, choose logo alignment, customise the layout, and style your invoices with your preferred font family, font size, font color, and border color to better match your brand. You can also add custom header and footer content, include clear payment instructions, terms, warranty notes, or legal disclaimers, and apply different branding for different trading names, helping make invoices easier to understand, more consistent, and more professional to send.
Payment Tracking, Due Dates, and Terms
Improve cash flow control, set clearer payment expectations, and make balances, deposits, refunds, and due dates easier to manage. OctopusPro gives staff and customers clear visibility of payments, receipts, deposits, and refunds, including paid amounts, outstanding balances, and payment history, while allowing you to apply invoice due dates and payment terms such as pay on completion, booking start, Net terms, or fixed billing dates at invoice, customer, service, or company level. This makes it easier to support trade accounts, part-payments, and deposit-based jobs, track overdue invoices more accurately, and align reminders and collections with agreed payment schedules.
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Efficiently Manage Strata, Tile and Grout Maintenance, and Large Tiling and Grouting Contracts
Handle higher job volume more efficiently, deliver more consistent service, and keep property and contract work organised from one connected system. OctopusPro helps businesses serving property managers, strata clients, commercial sites, government properties, and corporate clients manage multiple properties, repeated jobs, and long-term service contracts in one place. With service history tracking, automated communication, and centralized scheduling, it becomes easier to coordinate ongoing work, maintain service quality, and manage contract customers more effectively as your business grows.
Group and Merge Invoices
Reduce billing admin, improve invoice clarity, and present customers and property accounts with a more professional view of charges using grouped and merged invoices. This is especially useful for trade accounts, recurring tile and grout maintenance programs, and businesses servicing multiple properties for the same client, helping you keep billing accurate and easier to manage as your operation grows.
Optimise Billing Cycles for Property, Strata, and Commercial Tiling and Grouting Clients
Reduce billing admin, simplify reconciliation, and manage high-volume commercial invoicing more efficiently with flexible billing cycle management. OctopusPro helps you group multiple completed jobs into scheduled invoices for trade accounts, property clients, and other commercial customers, making recurring billing clearer, more organised, and easier to control.
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Configured for Your Tiling and Grouting Workflow
Run your business more efficiently with a system that fits your workflow instead of forcing you into a generic setup. OctopusPro supports mobile, depot-based, and hybrid service delivery workflows, so you can manage the way you work today and adapt more easily as your business grows.
Multi-location Tiling, Grouting, and Tile Maintenance Branch Management
Keep growing without losing control by managing multiple branches, mobile service zones, and hybrid operations in one system. OctopusPro helps you assign services, tilers, grout technicians, and fieldworkers by location, control which branch handles each booking, filter schedules by area, and keep reporting, payments, and operations organised as your business expands. See Multi-Location POS, Booking Location Types, and Fieldworker Service Areas.
Distance-Based Travel Fees and Geo-Pricing Zones
Protect margin on mobile work and charge more accurately for travel, distance, and service area pricing. With distance-based travel fees for mobile tiling and grouting call-outs and geo-pricing zones for field service areas, OctopusPro can automatically apply free travel thresholds, per-kilometre or per-mile charges, and different pricing by suburb, postcode, or service zone, so the right travel fee is added without manual calculation.
Team Jobs with Lead Tilers, Grout Technicians, and Assistants
Complete larger jobs more efficiently, define team roles more clearly, and keep accountability and payroll organised when multiple tilers, grout technicians, and tradespeople are needed on-site. OctopusPro lets you assign multiple fieldworkers to one booking and manage subworkers and crew accounts for lead tilers, grout technicians, and assistants for larger tiling and grouting jobs, on-site work, property servicing, and specialist support.
Real-Time Fieldworker Activity Log
Improve accountability, resolve disputes faster, and give managers clearer visibility with a real-time activity log and audit trail. OctopusPro records fieldworker actions, status changes, and job updates as they happen, making performance easier to monitor and issues easier to investigate.
Tiler and Grout Technician Time Tracking, Attendance, and Timesheets
Track labour more accurately, improve payroll confidence, and get clearer visibility into tiler, grout technician, and fieldworker productivity. OctopusPro records attendance, check-in and check-out activity, travel, job progress, and working hours in real time, helping you reduce reliance on manual timesheets and improve accountability, payroll accuracy, and reporting. See Fieldworker Check-In / Check-Out Tracking and Fieldworkers, Sub-workers & Payroll.
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Tiler or Grout Technician Payroll and Commission Management
Improve payroll accuracy, reduce admin, and manage tiler or grout technician commissions and mixed pay models with more confidence. OctopusPro helps you calculate earnings, commissions, and payouts more reliably for employee tilers, grout technicians, and tradespeople, subcontractors, and mixed pay structures, helping reduce manual work and payroll disputes. See Fieldworker Payroll Management & Reconciliation.
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Reduce Complaints and Deliver a Better Customer Experience
Resolve issues faster, protect your reputation, improve customer satisfaction, and give customers more confidence with a clearer, more reliable complaint handling process. OctopusPro helps you manage complaints and service issues, handle payment issues and service questions, keep customers updated, track progress, and maintain complete customer communication records with a full history of actions taken. With issue and complaint management for service businesses, your team gets clearer workflows, better visibility, and stronger accountability so problems are handled properly, resolved faster, and nothing slips through the cracks.
Customer Feedback and Review Management
Build a stronger reputation, improve service quality, gain clearer customer insights, and add more trusted social proof with customer feedback, ratings, and reviews for service businesses. OctopusPro helps you collect internal feedback, monitor customer sentiment, and improve service delivery. You can also use Google Reviews integration and automated review requests to display public Google Reviews, send customers to your Google review page, and automate review requests by email and SMS.
Automated review requests and customer reactivation marketing
Save time, re-engage past customers, and promote future services more effectively with automated follow-up and targeted outreach. OctopusPro helps you request feedback after completed jobs using Customer Feedback, Ratings & Reviews, automate follow-up workflows through Workflow Automations, and use Mailing Lists plus Mailchimp Integration to re-engage customers, market seasonal or recurring services such as inspections, tile repair reminders, and tile and grout maintenance, and keep your business in front of the right audience with less manual effort.
Mailing Lists and Customer Marketing
Grow repeat business, improve campaign targeting, and keep your marketing organised with built-in mailing list management software for service businesses. Create customer and staff mailing lists using filters like location, service history, labels, and booking status, then use them for promotions, reminders, updates, and reactivation campaigns. You can also integrate OctopusPro mailing lists with Mailchimp for email marketing, automation, and reporting, and learn how to manage campaigns more effectively in the mailing lists marketing guide.
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Accounting Integration with Xero and QuickBooks
Save admin time, reduce double entry, improve accuracy, and make reconciliation easier by connecting OctopusPro with Xero and QuickBooks accounting integration. OctopusPro helps tiling and grouting businesses sync customers, invoices, payments, and service items between their operational and financial systems, so tiling and grouting operation, mobile tiling and grouting, and property billing records stay aligned. This makes it easier to automate invoice creation from quotes, bookings, and completed jobs, track deposits and part-payments, keep overdue balances visible, issue receipts and payment confirmations, and give your bookkeeper or accountant cleaner, more up-to-date records for reporting, reconciliation, and tax time.
Open API, Webhooks & Third-Party Integrations
Reduce manual work, connect your systems more effectively, and keep data flowing smoothly across your business with API access, webhooks, and third-party integrations. OctopusPro can connect with Mailchimp, Google Maps API, Google Reviews, Facebook Page & Messenger, and external CRM, ERP, accounting, and reporting platforms. With the Open API and webhooks, you can sync customers, inquiries, quotes, bookings, invoices, and payments, build custom portals or apps, create dashboards in Power BI, Looker, and Tableau, and trigger real-time actions such as Slack or Teams alerts when quotes change, payments are approved, or missed calls need follow-up.
Secure, Searchable Reporting for Your Entire Operation
Make better decisions faster, track performance more accurately, and keep a reliable record of your business activity with secure, searchable reporting. With real-time reporting across bookings, tilers, grout technicians, and tradespeople, customers, invoices, payments, sales, and operational activity, you can quickly find the data you need, monitor trends, export reports when required, and maintain clear visibility across your entire operation.
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Offer a Branded App Experience for Your Business
Strengthen your brand, make your business look more professional and established to fieldworkers, and give repeat customers an easier way to remember, access, and stay connected with your business. With your own branded service industry app, you can publish the OctopusPro app under your company name and business identity, helping your business appear larger, more credible, and more trustworthy. For customers, this is especially valuable if you offer repeat or recurring services, as they can access your business more easily and receive push notifications through your branded app, helping build stronger familiarity, trust, and long-term loyalty.
Available Wherever Your Team Works
Keep office staff and tilers, grout technicians, and tradespeople productive from the office, depot, road, or the customer site with one connected system available on iOS, Android, and the web. With fieldworker app access and mobile job management, your team can stay connected and manage work from anywhere.
Reliable Cloud-Based Data Security
Protect sensitive business data while maintaining stronger access control, accountability, and operational control across your team. OctopusPro supports role-based user permissions and secure staff access control, helping reduce risk while ensuring the right team members can securely access the records and information they need from anywhere.
Educational Videos and User Guides
Help your team get up to speed faster and make better use of the platform with the OctopusPro User Guide, webinars, onboarding resources, and training videos and product walkthroughs. Find step-by-step setup guides, tutorials, and real workflow examples to support onboarding, daily operations, and ongoing improvement across your office and field teams.
Support and Training for Your Tiling and Grouting Business
Implement faster, train your team more confidently, and get more value from the platform as your business grows. Whether you are launching a new tiling and grouting operation, scaling a mobile tiling and grouting team, or managing a mature property operation, OctopusPro’s support and success team can help with onboarding, setup, training, and more advanced requirements so you can implement the system with confidence and get the most from the platform.