Hospitality & Events Management Software
Manage catering enquiries, event bookings, food deliveries, bar reservations and hospitality staff schedules from one connected CRM, booking, workforce and payment platform.
Capture catering quote requests, event bookings, food delivery orders, bar reservations and urgent staffing needs in one system. Coordinate caterers, kitchen teams, delivery drivers, bartenders, bar backs and event staff while keeping customer, venue, booking, payment and reporting records connected.
Choose the hospitality software that matches your business
Explore dedicated solutions for catering bookings and delivery operations or bar, nightclub and venue staff scheduling, with connected CRM, quotes, calendars, rosters, invoices, payments and reporting.
Catering Booking & Delivery Software
Manage catering enquiries, menu and event details, quotes, staff, venues, delivery windows, recurring meal services, deposits, invoices and payments.
Bar Staff Scheduling Software
Coordinate staff availability, shifts, urgent replacements, table and VIP reservations, reservation fees, reminders, timesheets and payroll records.
Manage hospitality operations from enquiry to final payment
OctopusPro connects enquiry capture, catering quotes, reservations, event and delivery planning, staff scheduling, venue records, customer communication, invoicing, payments, timesheets and reporting so every hospitality team works from the same information.
Enquiries & booking capture
Capture every request
Receive catering enquiries, quote requests, online reservations, delivery orders, urgent shift requests and office-created bookings without losing important details.
Staff & availability
Schedule the right team
Manage working hours, availability, roles, venues, delivery areas, equipment, event capacity and staff eligibility from live calendars.
Event & delivery planning
Coordinate every detail
Move catering enquiries, reservations, deliveries, shifts and events through consistent statuses, approvals, forms, reminders, assignments and follow-up steps.
CRM & records
Keep customers and venues connected
Store customers, organisers, companies, venues, delivery locations, bookings, menus, files, notes and communication history in one CRM.
Control & compliance
Protect access and accountability
Apply role-based permissions, retain audit history, manage food-safety and service checklists, issues and complaints, and keep managers informed of operational changes.
Revenue & reporting
Connect payments, payroll and performance
Track quotes, reservation fees, deposits, invoices, payments, refunds, staff hours, payroll, delivery activity and live business performance.
Capture catering jobs, reservations and event requests from every channel
Bring website enquiries, customer portal requests, phone calls, catering quote requests, bar reservations and office-created bookings into one live system. Keep customer details, event requirements, venues, delivery addresses, files, notes and follow-up actions connected from first enquiry onward.
Click to enlarge the hospitality enquiry, booking and customer portal workflow.
Online catering and event enquiries
Publish catering services, event packages, bar reservation options, delivery services, instructions and booking forms through your website.
Quotes and booking workflows
Qualify new enquiries, collect event and menu details, prepare proposals and convert accepted quotes into confirmed bookings.
Connected customer and venue CRM
Keep customers, organisers, companies, venues, delivery locations, preferences, bookings, communication and financial history together.
Customer self-service
Allow customers to review bookings, update details, approve quotes, pay deposits or balances, reschedule, cancel, rebook and access history where permitted.
Coordinate caterers, drivers, bartenders and event teams
Give managers live visibility of caterers, kitchen teams, delivery drivers, bartenders, bar backs and event staff while each worker can review assignments, availability, shifts and service details. Fill urgent absences and coordinate mobile, venue and delivery teams without separate roster and messaging tools.
Click to enlarge the staff availability and scheduling workflow.
- Staff assignment by role, service, venue, shift or delivery area
- Caterers, kitchen teams, drivers, bartenders, bar backs, servers and event staff
- Working hours, availability, leave, breaks, blocked time and calendar views
- Shift requests, accept or decline actions and urgent replacement workflows
- Event setup, service, delivery and pack-down time blocks
- Staff skills, licences, certifications and service eligibility
- Mobile access for staff working at venues, customer sites and delivery locations
- Timesheets, attendance, earnings, payroll and workload reporting
Build each booking around the service being delivered
Create catering bookings, corporate events, recurring meal deliveries, customer-site services, bar reservations and VIP packages with the right menu, guest count, venue, delivery window, staff, equipment, add-ons, pricing, deposit rules and preparation requirements.
Click to enlarge the booking lifecycle and status workflow.
- Catering packages, menus, dietary options and service add-ons
- Event venues, customer sites, delivery addresses and service zones
- Guest counts, table and VIP bookings, capacity and time slots
- Pickup, delivery, setup, service and pack-down windows
- One-off, recurring, corporate, school and multi-site bookings
- Deposits, minimum notice, cancellation and no-show rules
- Equipment, products, beverages, staffing and preparation requirements
- Confirmations, reminders, team instructions and post-event follow-up
Keep every hospitality detail attached to the booking
Store the information each hospitality workflow needs without fragmenting it across inboxes, spreadsheets and separate booking tools. Keep custom fields, menus, dietary notes, forms, checklists, files, run sheets, approvals, signatures and activity history attached to the relevant customer, venue, delivery, reservation or event.
Click to enlarge the forms and checklists workflow.
- Customer, organiser, company, venue, delivery and billing profiles
- Event type, guest count, menu, dietary needs and service format
- Custom catering, delivery, reservation and staffing questions
- Forms, checklists, food-safety declarations, approvals and signatures
- Menus, proposals, run sheets, floor plans, photos and attachments
- Venue access, setup, service and pack-down instructions
- Custom statuses for enquiries, quotes, bookings, deliveries and shifts
- Complete communication, quote, booking, invoice, payment and service history
Connect hospitality revenue, communication and accountability
Create catering quotes and event proposals, collect reservation fees and deposits, issue invoices, accept payments, manage refunds and automate customer communication while keeping staff permissions, timesheets, audit history, issues and reporting connected to the underlying enquiry, shift or booking.
Click to enlarge the invoice, payment and reconciliation workflow.
- Catering estimates, event proposals, packages and reservation fees
- Deposits, staged payments, invoices, balances and refunds
- Automated confirmations, reminders, delivery updates and follow-ups
- Email, SMS, calls, discussions and communication audit history
- Staff timesheets, shift earnings, payroll and commissions where required
- Permissions for bookings, staff, payments, customer records and reports
- Issues, complaints, feedback, ratings and resolution tracking
- Accounting integrations, API access and webhooks for connected workflows
See bookings, deliveries, staffing and revenue in real time
Use live reports and audit trails to understand enquiry conversion, quote values, bookings, delivery activity, venue demand, staff workload, attendance, timesheets, invoices, payments, communication and operational trends across teams and locations.
Booking, event and delivery demand
Review enquiries, quotes, confirmed catering jobs, reservations, deliveries, events, cancellations and demand by service, team, venue or location.
Staff workload, attendance and performance
Monitor enquiry response, quote conversion, shift coverage, attendance, staff workload, utilisation, delivery completion and service outcomes.
Revenue, communication and audit history
Trace quotes, deposits, invoices, payments, refunds, reminders, shift changes, customer communication, issues and follow-up.
How hospitality and event management works in OctopusPro
Keep every catering enquiry, bar reservation, quote, delivery, shift, event, invoice and follow-up moving through one connected process instead of re-entering information across separate calendars, spreadsheets, messaging and accounting tools.
Capture the enquiry or reservation
Receive a catering enquiry, quote request, delivery order, bar reservation, event booking, urgent shift request or office-created record.
Collect event and service details
Add customer, organiser, venue, guest count, menu, dietary needs, delivery details, dates, files, pricing and approval information.
Confirm staff and capacity
Check suitable caterers, drivers, bar staff, event teams, calendars, venues, equipment, duration and availability.
Schedule and communicate
Assign staff, confirm the booking, collect deposits or reservation fees where required, and send customer and team instructions and reminders.
Deliver and record
Track staff attendance, setup, catering service, deliveries, shifts, forms, photos, notes, outcomes, resource use and customer communication.
Invoice, pay staff and follow up
Issue invoices, collect balances, review staff hours and earnings, schedule follow-up, request feedback and review performance and profitability.
Why hospitality businesses need more than separate calendars and spreadsheets
Compare disconnected calendars, spreadsheets and messaging with a connected platform for hospitality enquiries, bookings, staff rosters, venues, deliveries, customer records, invoicing, payments and reporting.
Separate calendars, spreadsheets and messaging
- Store bookings, shifts and delivery plans in different systems
- Require repeated data entry between office, kitchen, bar, delivery and finance teams
- Show availability without the full staff, venue, delivery or service context
- Leave menus, forms, run sheets, quotes and payments in separate tools
- Provide limited visibility across office, kitchen, bar, delivery and event teams
- Become harder to manage as services, venues, locations and staff grow
OctopusPro hospitality management platform
- Connects enquiries, quotes, bookings, shifts and customer history
- Coordinates caterers, drivers, bartenders, event staff, venues and delivery resources
- Supports catering, delivery, bar reservations, VIP bookings and event workflows
- Stores menus, forms, run sheets, files, notes and service outcomes
- Connects deposits, invoices, payments, timesheets, automations, permissions and reporting
- Scales across brands, branches, venues and hospitality service models
Hospitality software that adapts as your operation grows
Use the same connected platform whether you manage mobile catering, food delivery, venue-based events, bar staff rosters or several hospitality brands and locations.
Mobile catering and food delivery teams
Manage enquiries, menus, quotes, customer sites, delivery areas, drivers, recurring meal services, invoices and payments.
Event catering and venue teams
Coordinate event dates, guest counts, menus, equipment, setup, service staff, run sheets, deposits and follow-up.
Bars and nightclubs
Manage staff availability, shifts, urgent cover, table and VIP reservations, reservation fees, reminders and timesheets.
Multi-venue hospitality groups
Run multiple brands, venues, teams, service areas, customer records, pricing rules and reports from one account.
See bookings, staff, venues, deliveries and payments working together
See how catering enquiries, quotes, reservations, staff availability, event planning, delivery scheduling, service records, reminders, invoices, payments, timesheets and reports stay connected from first request to final outcome.
Hospitality and events management software FAQs
Clear answers about catering quotes and bookings, food delivery scheduling, bar staff rosters, event records, deposits, invoicing, payments, timesheets and reporting.
What is hospitality and events management software?
It is a connected platform for managing catering enquiries, quotes, reservations, food deliveries, bar and nightclub staff schedules, venues, customer records, forms, communication, invoicing, payments, timesheets and reporting.
Can customers request catering quotes and book online?
Yes. Publish catering services, menus, packages, event forms, delivery options and booking requests through your website or customer portal, then convert approved quotes into confirmed bookings.
Can OctopusPro manage food delivery schedules and service areas?
Yes. Schedule delivery drivers, customer addresses, pickup and delivery windows, recurring meal services and geographic service areas while keeping customer notifications and payment records connected.
Can bars and nightclubs manage staff availability and urgent shift cover?
Yes. Staff can record availability and, where enabled, accept or decline shift requests from the app. Managers can see working hours, leave, blocked time and suitable staff when filling planned or urgent shifts.
Can we manage menus, packages, add-ons and guest counts?
Yes. Configure catering packages, menus, dietary options, beverage or VIP packages, products, service add-ons, guest counts, capacity, duration and pricing rules.
Can we collect dietary requirements and event details before confirmation?
Yes. Use custom questions, forms, checklists, file uploads and acknowledgements to collect menus, dietary needs, venue access, setup requirements, guest counts, run sheets and delivery instructions.
Can OctopusPro create quotes, deposits, invoices and payment requests?
Yes. Create catering estimates and event proposals, collect deposits or reservation fees, issue invoices, accept online or offline payments, track balances and process refunds.
Can we manage recurring catering and repeat events?
Yes. Schedule recurring meal deliveries, corporate catering, school or care-facility meal services, repeat venue bookings and recurring hospitality work using flexible recurrence rules.
Can staff accept or decline shifts from the app?
Yes. Caterers, drivers, bartenders, bar backs and event staff can receive requests, review the details and accept or decline assignments when that workflow is enabled.
Does OctopusPro support timesheets, payroll and staff earnings?
Yes. Record working time, attendance, breaks, shift earnings, commissions and payroll-related information while retaining the booking and service history behind each entry.
Can we manage multiple venues, branches or hospitality brands?
Yes. Manage multiple teams, brands, venues, delivery areas, services, pricing rules, customer records and reports from one account while controlling user access by role.
What reports are available for hospitality operations?
Track enquiries, quote conversion, confirmed bookings, cancellations, delivery activity, staff workload, attendance, timesheets, invoices, payments, customer communication, issues and other live operational indicators.
Set up OctopusPro for your hospitality operation
Follow practical guides for online enquiries, catering quotes, booking forms, staff schedules, venue and delivery records, invoices, payments, automations and reporting.
Enquiries, quotes & bookings
Staff, rosters & availability
Catering, events, forms & delivery
Payments, automation & reporting
Ready to connect hospitality bookings, staff and payments in one platform?
Bring catering enquiries, quotes, reservations, food deliveries, bar and nightclub shifts, event teams, venues, customer records, forms, reminders, invoices, payments, timesheets and reporting together. Start your free trial or book a personalised demo to see how OctopusPro can fit your hospitality operation.